Complaints and ADR

1. Contact

BOZARIU MIHAELA ÎNTREPRINDERE INDIVIDUALĂ · CUI 55619773 · Registrul Comerțului F2026044449005. Sat Rediu, Comuna Rediu, Județul Iași, Șoseaua Valea Rediului nr. 54, Bl. C1, Etaj demisol 2, Ap. 5, România. Email: [email protected] · Telefon: +40 756 931 590.

Describe the artwork, problem and requested remedy; add an order reference and relevant photos if available, without full card data. We acknowledge the complaint and explain the next steps. Applicable statutory deadlines prevail.

2. ANPC alternative dispute resolution

Consumers may request ADR through the relevant ANPC body under its competence and procedure: reclamatiisal.anpc.ro/. This information does not declare compulsory participation by the seller in every arbitral scheme.

3. Consumer complaints

See anpc.ro/ for consumer information and the complaint procedure; the authority assesses competence and eligibility.

4. Cross-border disputes

For EU, Iceland and Norway cross-border purchases, consult eccromania.ro/ and the official bodies at consumer-redress.ec.europa.eu/dispute-resolution-bodies. The EU ODR platform closed on 20 July 2025 and is not listed as an active complaint channel.

Information on consumer dispute resolution in the European Union: consumer-redress.ec.europa.eu/index_en

5. Data and courts

Contact the controller about GDPR requests. Data-protection complaints may be addressed through www.dataprotection.ro/. You may use competent courts under applicable rules; no exclusive court contrary to consumer protection is imposed.